Refund policy

Return Policy:

**Important Notice:** At this time, we are only able to accept returns for orders shipped within the United States. Orders shipped outside the US are not eligible for return.

Returns for US Orders:

We accept returns on unworn items that still have their original tags attached and are in their original garment packaging with the SKU label intact. We do not offer exchanges of any kind — if you'd like a different size or color, please place a new order and return the original item.

Return window:

- You must initiate your return request within **4 days** of your order being marked delivered

- Once your return is initiated, the item must be shipped back to us within **4 days** of submitting your request

- If your order arrived in multiple packages, your return window begins from the delivery date of the *final* package

Returns that don't meet these timeframes or conditions may be subject to a **20% restocking fee**, or we may decline the return altogether.

 

Return Shipping costs:

- Original shipping and handling charges are non-refundable

- Return shipping is the customer's responsibility, unless the return is due to a shipping error on our part or a damaged/defective item

Processing time:

Once we receive your returned item, please allow **5–7 business days** for us to process your return. You'll receive an email confirmation once it's complete, and approved refunds will be issued to your original payment method.

How to Start a Return:

To initiate a return, please contact us at contactdivinaclothing@gmail.com with your order number and the item(s) you'd like to return. We'll walk you through the next steps.

*This policy is subject to change at our discretion.*